Posts by Jim Canfield
Decrease Customer Churn in 2021
Can your organization improve onboarding, relationships and customer service to decrease customer churn in 2021? Watch this quick 3-minute overview from Aprio’s CEO Tools Managing Director Jim Canfield about foundational elements that keep customers (happy).
Read MoreCEO Tools’ Book Excerpt: Track Metrics and Give Feedback
Aprio recently published the book “CEO Tools 2.0: A System to Think, Manage, and Lead Like a CEO.” Each of its seven chapters addresses a step in the CEO tools business system. We will publish highlights of each chapter here. Below are portions of Chapter 3: Track Metrics and Give Feedback. Consider these two questions:…
Read MoreWhat Are Your Workers Thinking? Ask Them with Targeted Employee Surveys
We all know an answer’s only as good as the question, right? It’s definitely true when it comes to employee surveys about engagement, satisfaction and other work-related issues. But why should leaders of a midsize business undertake these, when there’s so much “more important” work to be done? Because well-prepared surveys generate raw and honest…
Read MoreHow to Make Meetings Better: Use an Action-Oriented Agenda
More than 11 million business meetings take place every day in the United States. You might feel like you had to sit through most of them. And you’ve doubtless wondered how to make meetings better. It’s easy to complain that meetings aren’t productive or that they cost too much in lost time. Yet meetings remain…
Read More‘CEO Tools’ Book Excerpt: Communicate to Build Trust
There’s an old saying: “No news is good news.” But in business, nothing is further from the truth. Lack of frequent, consistent communication erodes trust within an organization. Intermittent, partial or flaky communication fosters distrust. The levels of trust and communication rise and fall together. Building trust through clear communication can be one of your…
Read MoreHow to Get More Women on Corporate Boards
Formal mentoring and networking programs aim to boost the number of women on corporate boards, a move that’s been shown to benefit businesses.
Read More5 Lessons from the Super Bowl on Dealing with Setbacks in Business
As the Atlanta Falcons demonstrated after their crushing Super Bowl loss, dealing with setbacks with the right attitude can help lead to future successes.
Read MoreBook Excerpt: The Power of Audacity in Setting Your Company Goals, Direction
Part of the first chapter (about setting company goals and direction) from Aprio’s book “CEO Tools 2.0: A System to Think, Manage and Lead Like a CEO.”
Read MoreUse BI Dashboards to Gauge — and Grow — Your Business
BI dashboards make data actionable — delivering important information, performance insights and new ideas in a customizable format.
Read More3 Questions Every Employee Has — and Why You Need to Answer Them
Every employee walks around every day trying to understand the answers to three questions. Here’s what they are, and why you should be sure to answer them.
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