Gig Economy Creates Business Process Outsourcing Opportunities (and Some Risks)

Traditionally, business process outsourcing, or BPO, is the use of an outside contractor to handle certain functions that aren’t core to the business. Companies ranging from giant multinationals to small start-ups hire outside firms to provide a bolt-on function. The outsourced work, generally performed by employees of a third-party firm, can be either back-office functions…

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